Gaurishaa Return & Exchange Policy

1. Eligibility for Refund

We offer refunds only in the following cases:

• Damaged Product – If the item arrives damaged

To qualify for a refund:

• Inform us within 48 hours of delivery
• Share clear images/videos along with your order number
• Email: support@gaurishaa.in

Once verified and approved, the refund will be processed to the original payment method within the specified timeline.

⚠️ Requests raised after 48 hours of delivery will not be accepted.

2. Returns for Store Credit (Design / Preference Issues)

If you do not like the design or feel it doesn’t suit you, we do not offer cash refunds.

However, you can:

• Return the product for Store Credit, or
• Request an Exchange (subject to availability)

Conditions:

• Product must be unused, unworn, and in original condition
• Original packaging must be intact
• Request must be raised within 48 hours of delivery

Store Credit Details:

• Issued after product inspection
• Valid for future purchases
• Non-transferable and non-refundable

3. Exchange Policy

• Exchanges are allowed for design preference or fit issues
• Processed only after receiving and approving the returned product
• Subject to stock availability
• If the new product costs more, the price difference must be paid
  

4. Return Process

a) Email us at support@gaurishaa.in within 48 hours

b) Share:

• Order number
• Product name
• Clear images/videos

c) Once approved, follow the return instructions

d) Ship the product in original packaging

e) After inspection, your refund / store credit / exchange will be processed.

5. Important Notes

• Customized or discounted items may not be eligible for return/exchange
• Minor color variations due to lighting/screens are not defects
• All requests are subject to approval after inspection

✨ Thank you for supporting handcrafted jewelry ✨